![]() Reset the terminal and pin pad by turning them off and on ( Note: Ensure the terminal is turned off when you disconnect and reconnect the pin pad).Check to ensure there is no debris or dust in the chip reader.If a customer attempts to pay with a chip card and this error is displayed, try the following: You will receive a one-year warranty on the part repaired.We can help troubleshoot your First Data error codes and more.We will ship to you the device, and provide to you a tracking number.Once this is paid, we will complete the repair.You will receive an email invoice with the diagnosis and the total cost.We will diagnose the device, to make sure that the problem can be repaired. ![]() Ship to: DCCS Repairs, DCCS Repairs, 720 Anthony Trail, Northbrook, IL 60062.Write your order # on the outside of the box.On the order confirmation, please write your password, serial number, and describe in detail the problem you are having with the device.Print out your order confirmation/email.Purchase this Repair Item. Order one for each device.We cannot repair the swiper, screen, or chip card.Note: For all repairs excluding printer roller and gear, PIN debit will be disabled during the process.We require credit card payment before proceeding with the service. If you have questions, please contact our tech department at (847)266-1220 x. Note: For all repairs excluding printer roller and gear, PIN debit will be disabled during the process. What does this mean? If you have a broken Clover Flex Printer at Bob’s Deli, and DCCS repairs it, you must redeploy this device to Bob’s Deli. Once repaired, the Clover POS cannot be transferred to another customer or it will show as tampered. New Procedure from First Data: Any device opened for repair will be locked down to the current merchant account. If we cannot repair the device, we will charge $20 for diagnosis and refund the $75 difference. #1 - Have the product returned to you, or #2 - We will securely dispose of the device. IMPORTANT: If we are unable to repair the device we will let you know. You will receive a one-year warranty on the part repaired. We will ship to you the device, and provide to you a tracking number. Once this is paid, we will complete the repair. You will receive an email invoice with the diagnosis and the total cost. We will diagnose the device, to make sure that the problem can be repaired. What happens after DCCS received the device? Ship to: DCCS Repairs, DCCS Repairs, 720 Anthony Trail, Northbrook, IL 60062 Write your order # on the outside of the box. On the order confirmation, please write your password, serial number, and describe in detail the problem you are having with the device. Purchase this Repair Item. Order one for each device. We cannot repair the swiper, screen, or chip card. Note: For all repairs excluding printer roller and gear, PIN debit will be disabled during the process. DCCS is not responsible for any tampers in this situation. The device will tamper and become unusable. You cannot now deploy this device at Janice’s Deli. You cannot switch merchant accounts once a Clover device is repaired by DCCS. Īny repair of a Clover device must continue to be used by the merchant account currently in the device. New Procedure from First Data: Any device opened for repair will be locked down to the current merchant account. Multiple repairs will be invoiced accordingly. Service includes the repair of one of the repairs below. Diagnosis and repair in 15 Business Days.
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